FlexScan Case Study

Sustainability and long-term ROI

Why the Royal Automobile Association chose FlexScan office monitors


The Australian RAA (Royal Automobile Association) has come a long way since being founded by a small group of motoring pioneers in 1903. Today, more than 750,000 members across South Australia choose RAA to deliver them peace of mind, through a trusted range of motor, home and travel products and services.

Its members are at the heart of everything RAA does, so it’s always looking for new ways to better their lives and make it easy to focus on what really matters. To do justice to this, RAA needs to be ahead of the curve when it comes to their employees, resources and the tools that enable them to do great work.

Equipment upgrade

To ensure that the organisation can always provide the best service to its members, the management team regularly reviews all office equipment. The latest review coincided with RAA’s monitor refresh cycle, prompting an investigation into the best available options.

Michael Staats, Manager – Technology Support said, “Having worked with EIZO Europe, I reached out to the EIZO team in Oceania to explore our options. In accordance with our decision to move towards optimal resource allocation, we decided to install over 800 EIZO FlexScan monitors.”

A range of monitors for diverse requirements

The 24-inch EV2460 monitor was installed as the organisation standard for all employees at RAA, including remote workers. The appealing design of the monitor and compact size makes for a seamless addition to the state-of-the-art workspace, whether in the office or at home.

The FlexScan EV2785 (Successor model: EV2740X) series was deployed for employees who are in charge of monitoring and traffic.

The 32-inch EV3285 (Successor model: EV3240X) monitors, with their extra screen space were ideal for the Design & Production team who need to see a lot of detail on their screens while also working across multiple projects without having to swap between windows.


Sustainability is the order of the day

Sustainability is important to RAA and meticulously managed by a series of policies and procedures.

“The main reason I proposed EIZO was the fact that the company is on the internal sustainability list of Triodos Bank. There are very strict guidelines a company needs to uphold to make it onto this list. Factors such as zero tolerance towards child labour, conflict-free materials and climate-neutral production processes are at the top of the list. EIZO meets all these requirements.” says Michael Staats.

Value-driven culture

Since its inception, providing member value has been at the core of RAA’s existence.

“To continue providing value, we need to ensure, as an organisation, that all our decisions generate considerable ROI (Return on Investment). EIZO monitors are known for their longevity and industry-redefining warranty, which made them an obvious choice,” says Michael.

“I can confidently say our decision to deploy EIZO FlexScan monitors is in line with our policies on long-term ROI as they tick every box for that ideal mix of price, image quality, energy efficiency, ergonomics and ease of use.”

EIZO FlexScan ticks all the boxes

Long-term ROI

“As I mentioned before, long-term ROI guides our decision making at RAA. EIZO’s five-year warranty really helps our case. Most monitors don’t offer anything even remotely close. With our previous monitors, warranties would expire after a year or two. This meant we had to have monitors in stock for maintenance purposes, meaning increased overheads.

With EIZO, our decision was based not just on the initial investment, but also on costs for power consumption and repairs.”


Image quality

Despite the wide spectrum of users within RAA, there is a common expectation that details should be reproduced clearly. The FlexScan monitors offer various options that allow users to adjust the brightness, reduce the blue-light, and more. “The FlexScan monitors provide a stable and pleasant picture. There is no blurring, change in brightness or flickering. And adjusting the settings to suit our requirements couldn’t be easier.”


Energy efficiency

When it comes to managing overheads, an often-overlooked aspect is the energy consumption of computer monitors. The energy-saving capabilities of the EIZO FlexScan series have proven to contribute to a significant reduction in overhead costs.


Ergonomic design

Commenting on the overall design of FlexScan monitors, Michael says, “One of the features we really appreciate is the height adjustment range of the monitor. Not only can they be lifted quite high, they can also be pushed down almost to the top of the desk. This helps our employees who work with dual screens as they can adjust the monitors to the same height with ease.”

“Also, the monitor frame is really thin, so not only is it space saving, but there is also barely any space between two screens making it easy to navigate across both with ease.”

Easy connectivity helps with desk and workstation sharing across RAA’s departments.


Enables focused work for long hours

Commenting on feedback from his colleagues, Michael confirms, “They love EIZO’s monitors. Some even mentioned feeling less tired at the end of the day. And that was before we even told them about the features for reducing eye fatigue!”

The flicker-free screens of the FlexScan series and ability to automatically adjust the brightness based on surroundings (via the Auto EcoView function) have enabled employees to concentrate for longer without eyestrain or fatigue, thus setting the stage for improved productivity.

Sales support for strategic rollout with minimal disruption

Infrastructure upgrades tend to create bottlenecks, resulting in disruption of day-to-day operations.

“We were in close contact with the EIZO team about delivery dates and we planned the first rollout in the two weeks after that. We used our own staff for this. We recently had a fresh batch come in (about 140 units) and one of our partners is doing the installation as we are revamping our entire desk setup for a particular area.
Our close relationship with EIZO and their proactiveness ensured we were always in the loop on any potential delays due to COVID or port strikes.”

We are extremely satisfied with our FlexScan monitors and the overall handling of the installation. The EIZO team is the perfect business partner.

Michael Staats

Manager – Technology Support RAA