MX317W RadiForce

EIZO has developed the RadiCS software specifically for quality assurance for image display devices in the RadiForce range. It offers extensive tests and automatic alignment to guarantee constant and consistent image reproduction on all RadiForce LCD monitors, but also supports screens from other manufacturers. The software automatically executes test images and helps to perform measurements and assessments in accordance with the guidelines in a cost-effective and time-effective manner. For example, measurement results are automatically transferred to the documentation and archived and can be centrally managed using the optional RadiNET Pro software. A calendar with a reminder function ensures timely checks are performed. A suitable measurement device is required to measure the luminance, including veiling luminance. Measured values from various luminance meters are automatically read by RadiCS.

Software RadiCS

According to the Federal Ministry for the Environment, Nature Conservation and Nuclear Safety (BMU), the quality assurance guidelines are according to the X-ray ordinance (QS-RL): "Quality assurance measures for X-ray devices to examine or treat humans".

DIN V 6868-157. This DIN governs the acceptance test and constancy test for image display systems in radiography in order to ensure the necessary image quality.

In accordance with DIN 6868-157, different minimum requirements are placed on image display devices depending on the body region / method. The EIZO RadiCS quality assurance software is divided into classes I to VIII. The following table shows a classification of the classes and minimum requirements in this regard. 

Note: An acceptance test is necessary for each image display system for an evaluation in accordance with DIN 6868-157.

To keep your monitor looking like new at all times and to prolong the service life of your device, we recommend cleaning it regularly. Clean the casing and LCD surface as described below:

IMPORTANT: Never use thinner, benzene, alcohol (ethanol, methanol or isopropyl alcohol), scouring agents or other strong solvents as these may damage the casing and the LCD display.

Casing
Remove marks by wiping the casing with a soft cloth, which you have previously moistened with a mild cleaning agent. Never spray wax or cleaning agents directly on to the casing. (The manual contains exact details.)

LCD display
Where necessary, the monitor surface may be cleaned using a soft cloth (for example a cotton cloth or glasses cloth). Stubborn marks can generally be removed by wetting the cloth with a bit of water to increase the cleaning strength.

Homogeneous luminance distribution and good color purity are key to achieving very accurate image rendering. The Digital Uniformity Equalizer (DUE) circuit takes care of this. It automatically corrects non-uniformities in terms of luminance and chrominance for all tone values across the entire image area – pixel by pixel.

The warranty for EIZO RadiForce monitors is 5 years for most models including an on-site replacement service. EIZO recommends an image brightness that is considerably higher than the minimum requirements in accordance with QS RL for monitors used for medical diagnostics. This recommended brightness is guaranteed by EIZO.
The corresponding product data sheets show which guarantee applies to which RadiForce model.

Both the installation wizard in RadiCS 5 and the corresponding functionality in RadiNET Pro enable an upgrade including data migration.

An important prerequisite for this is that the installed RadiCS 4 Version must be Version 4.6.1 or higher. For that reason, you should carry out an update beforehand for older RadiCS 4 installations.

Monitors and computers use a handshake to separately negotiate the power supply. The power supply is therefore protected against overloads and can be connected by the user without having to do anything but plug in the cable. We recommend using the USB-C cable supplied with the monitor since it supports 5A charging currents.

EIZO monitors support DisplayPort Alternate Mode with their USB-C interface. This means they can correctly display image signals from Thunderbolt 3 or Thunderbolt 4 ports via USB-C connection. The USB-C signal cable supplied by EIZO with the monitor has the optimal suitability.

Alternatively, monitors with a DisplayPort socket can be connected using a suitable cable. The CP200 signal cable (USB-C (TB3/TB4) to DisplayPort) provided by EIZO is the most suitable.

A connection from Thunderbolt 3 or Thunderbolt 4 ports to the HDMI interface of the monitor can work with suitable active adapters/cables. However, we recommend using the USB-C or DisplayPort interface of the monitor.

One or more of the following measures can help, depending on the situation.

Yes, the USB LAN interface in EIZO monitors is usually suitable for use. For authentication during software deployment and system maintenance of client machines, we recommend using secure and unique GUID/UUID (Universally Unique Identifier) instead of MAC addresses. 

Note: The use of MAC addresses can be incomplete because NICs such as USB LAN adapters, docks or monitors have their own MAC addresses and computers without a LAN port do not have a MAC address of the NIC. In addition, incompatibilities can - not infrequently - occur between hardware from different manufacturers. The use of GUID/UUID is manufacturer-independent.

GUID/UUID authentication for PXE-initiated deployments can be set quite easily in System Center Configuration Manager.

The following chat describes how it works:
Reusing the same NIC for multiple PXE initiated deployments in System Center Configuration Manager OSD - Microsoft Community Hub

Preparing for the move:

First make sure that RadiCS can be opened on the previous computer. Our recommendation: If necessary, update RadiCS on the previous computer to the same version that you will use on the new computer.

Carry out the move:

1. Stop the RadiCS5Service under Services on the previous computer. 
2. Copy the db folder and the backup folder under C:\ProgramData\EIZO\RadiCS5 (hidden directory) to a suitable storage medium or network drive.
3. Install the current RadiCS5 version on the new computer (if you are using RadiNET Pro, the RadiCSGatewaySettings.xml file must be in the RadiCS installation directory). 
4. Now stop the RadiCS5Service under Services. 
5. Rename the db and backup folder in the RadiCS5 directory on the new computer to _db and _Backup. 
6. Copy the db and backup folder of the previous computer from the storage medium to the RadiCS5 directory C:\ProgramData\EIZO\RadiCS5 of the new computer.
7. Start the RadiCS5Service.
8. Now open RadiCS5 and make sure that all data has been restored.

The USB-C connection is not established, is unstable or fails sporadically.
How can I prevent/fix this?

On a case-by-case basis, one or more of the following measures may help.

The EIZO software does not run or runs slower on Windows 11 when Smart App Control is enabled. To solve the problem, please disable Smart App Control in Windows 11.

1. Enter "Smart App Control" in the search in the taskbar.
2. Select the Smart App Control system settings.
3. Change the setting to Off.

Read on to find out how to use a USB Type C cable correctly.

EIZO RadiForce monitors that can be used in close proximity to the patient fulfill the requirements of EN60601-1 or the CE-Medical Device Directive. The product data sheet describes whether a RadiForce model provides this level of electrical safety.

EIZO RadiForce LCD monitors can generally be removed from their bases. They are equipped with four VESA-compatible drill holes to attach other holding devices on the reverse. Before they are fitted, the maximum load-bearing capacity of the mounting device should be checked.

Here you can find Windows drivers for your graphics card as well as a list of which EIZO recommended graphics cards support Windows 10:

Overview

No, you do not need a driver. The monitors are identified via the signaling line and then installed as a standard or plug & play monitor.

Digital signal encryption system as copy protection for digital contents, for example for videos, music, etc. The transmission of digital contents is protected as the contents are encrypted on the transmitter's side, sent via a DVI output and once again decrypted on the recipient's side. Digital contents may not be reproduced if both the transmitter and recipient device do not support HDCP.

The EIZO on-site replacement service is performed by our service partner UNISERV GmbH. Please use the contact form: www.eizo.be/support-service/repair-service/. If you need to replace your device, an equivalent replacement device will be ready for you within one working day. A driver will come to you and deliver the replacement device to your incoming goods area or reception. He will take the defective device with him.

Screens have millions of pixels, which each have a surface area of less than a hundredth of a square millimeter. These elements may have defects, which are expressed by them being constantly lit or unlit. Visibility is fundamentally dependent on the surrounding area. For example, lit elements are almost invisible in a bright environment. Each LCD screen is unique in terms of pixel errors.
To give you a clear statement about what frequency of pixel errors EIZO deems tolerable, EIZO screen models are tested according to internationally recognized standards. On average the actual levels are in fact far below the tolerances across all of the devices. LCD modules that do not meet these requirements are not used at EIZO.  Depending on the model, EIZO monitors have a zero pixel error guarantee for completely illuminated sub-pixels (partial pixels ISO 9241-307). Valid: six months from the purchase date.

Repairs and on-site exchanges are carried out via our service partner:

UNISERV GmbH
Rudolf-Diesel-Straße 28
24558 Henstedt-Ulzburg
Germany

Warranty and Repair
Office hours are Monday-Friday from 08:00 a.m. to 04:30 p.m.
For repairs outside the warranty, you will receive a cost estimate without delay.

Since the German Electrical and Electronic Equipment Act (ElektroG) entered into force on March 24, 2006, old electrical equipment can no longer be disposed of with the normal waste. It must be disposed of in an environmentally friendly manner and recycled. This also applies to old EIZO devices.

If you are a private end consumer, you should simply take your old monitor to a local collection center. You will not be charged for this. You can find out where your nearest collection center is from your local authority.

If you are a business customer, simply contact us.

Please contact our service partner:

UNISERV GmbH
Rudolf-Diesel-Straße 28
24558 Henstedt-Ulzburg, Germany

Free service contact form:
Warranty and Repair
Office hours are Monday-Friday from 08:00 a.m. to 04:30 p.m.

The letters behind the numbers have the following meanings:

• BK: Black casing
• GY: Gray casing
• WS: White/silver casing
• WT: White

EIZO monitors generally have two or more signal inputs. You can easily switch between two or more computers by pressing a button on the front of the monitor. For devices with KVM switch functionality, the USB hub also switches to the respective computer at the same time.

This may be a problem with the graphics card driver. Please install the latest driver for your graphics card and restart the PC with the monitor.
Older graphics cards may not be able to display this resolution. In this case, you will require a new graphics card with the matching output.

Firstly, please check the resolution of the LCD screen. Check the recommended resolution stated for the respective LCD screen. If you have set a lower resolution than recommended, this may result in blurring.

The LCD display is comprised of a fixed number of image elements (pixels), which light up to display the contents of the screen. The image is comprised of horizontal and vertical pixels. LCDs achieve the best image quality if all pixels can be allocated data, i.e. if the resolution configured on the computer corresponds to that of the LCD display.

The color temperature is a benchmark for measuring the white tone and is stated in Kelvin. At high temperatures, the white tone appears slightly blue, while it has a more red tone at low temperatures.
5000 K: Often used in the printing industry.
6500 K: Suitable for displaying photos and video images.

The color tone rendering is relative to the change of the input signal level. This relationship is generally known as the gamma characteristic. In image reproduction, low gamma values result in white images and high gamma values result in high-contrast images.

International standard for an RGB color space. A color space has been defined, which most devices can comply with, to enable color matching between various applications and devices, such as monitors, scanners, and digital cameras. sRGB images, which are detected or issued on "sRBG devices" are limited to the full sRBG color range and no colors outside the sRBG color space. Color allocation, white point, and gamma are permanently defined.

In connection with a USB-compatible computer, the monitor acts as a hub, to which other USB-compatible peripherals can be connected.

The viewing angle relates to the angle, beneath which the contrast is better than 10:1. These are normally values of 160° to 178°. These values do not provide any information about what enormous differences in contrast may result within the viewing angle. The contrasts should not change significantly for users with a perpendicular view and a slightly side-on view. It must not make a difference whether the viewer is looking at the middle of the image or the edge of the image. How much the contrast stability varies with different LCD technologies is best checked using a measurement diagram or by a direct visual comparison. The more stable the contrast in the user's viewing frustum, the better the image rendering.

This is where the signal values are allocated to the color tone values for the output in the monitor. EIZO monitors are 24, 16, 14, or 10 bit instead of the conventional 8 bit look-up table (LUT) for precise color control. Precision work, performed by a high-performance chip developed in-house at EIZO.

Balanced brightness is crucial for brilliant color reproduction. Traditional LCD monitors need one to two hours to even out their brightness. However, even then, they are still sensitive to temperature deviations. Patented electronics regulate the backlight, depending on the model. They ensure constant brightness, regardless of the operating times and temperature.

This is a digital signal interface for images and sound signals for computer monitors with a high transmission bandwidth and a compact plug design.

Contrast is the ratio of white to black and for monitors is normally stated as a dark room contrast from a controlled laboratory environment. Typical contrasts on printed paper are 6:1 for newspapers, 31:1 for laser printers, 49:1 for photo paper. For example, dark room contrasts cannot be achieved in the office because an extremely deep black cannot be achieved in normal ambient light – even with the screen turned off.

EIZO monitors have a USB-C interface that supports what is known as DisplayPort Alternate Mode. This allows the monitors to receive image signals via a USB-C connection. The computer system and/or its USB-C port also has to support this mode, e.g., MacBook Pro and its Thunderbolt interface. Please note the computer manufacturer’s specifications.